Last updated: November 2, 2026
We want you to feel confident shopping with CasaScarlett. Most of our jewelry is offered as a one-of-a-kind or single-quantity piece, so availability for exchanges may be limited.
Returns
You may request a return within 14 days after your order is delivered.
To be eligible for a return, the item must be unworn, unused, and in the same condition in which you received it, with any original tags and packaging included. Proof of purchase is required.
To start a return, contact us at rep@tdsdental.com. Please do not send an item back before receiving return instructions.
Return Shipping
For a standard return, the customer is responsible for return shipping costs. We recommend using a trackable shipping service. If an item arrived damaged, defective, or incorrect because of our error, please contact us promptly so we can make it right.
Damaged or Incorrect Items
Please inspect your order when it arrives. If the item is damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the issue.
Non-Returnable Items
Items that have been worn, used, altered, damaged after delivery, or returned without authorization may not be eligible for a refund. Gift cards and any item clearly marked as final sale are non-returnable, except where required by law.
Exchanges
Because many CasaScarlett pieces are one-of-a-kind, we cannot guarantee a replacement or exchange for the same item. The fastest option is generally to return the eligible item and place a new order for another available piece.
Refunds
Once we receive and inspect your return, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the return is due to our error or otherwise required by law.
Your bank or card issuer may require additional time to post the refund.
Contact
For return or refund questions, contact us at rep@tdsdental.com.